Executed and open callouts
The callout management form has two modes:
- Open: shows all the callouts that are open, meaning that their condition (“condition on leaving”) is not set to “Equipment running, back to normal operation“.
- Executed: shows the callouts that have been closed which means that their condition is setted as “equipment running back to normal operation”
You can change through these modes by the radio buttons on the sidebar. When you have checked the “executed” mode, then some special filters will appear on the sidebar.
Callout management form
- Main Form
- Units
- Callouts
- Management
- Call date/time: The time and date that the callout was registered.
- Route: The maintenance route that the unit/lift belongs to and its route order.
- Customer description: The description shown on the callout form.
- Notice date/time: The time and date that the appointed technician got notified.
- End: The time and date that the last condition on leaving got registered. This field will get a value only if someone attempted to fix the unit/lift and was unsucessful.
- Read: The time the technician read the notication.
New callouts can be added by right clicking and selecting “New callout”.
By selecting a callout and double clicking on it, the callout form can be edited.
The Unit, Building and Customer forms can be opened by right clicking on a callout and choosing the respective option.
Search and Filters
Search
You can search callouts based on the call date. Clicking on the “…” button will bring up the advanced search.
Filters
- Current: Filters based on the condition (on leaving) of the unit/lift or based on if a technician was assigned to the callout (“For Notice”).
- Execute per building/unit/technician/supervisor/building: Filters the results based on the respective fields, for the callouts that a technician attempted an unsuccessful repair.
- Per call time: Shows the entries based on if the call happened during the day or in the evening.